1. Who we are
VAVA STAYS is a short-let and Airbnb management company based in London, England. For data protection purposes, VAVA STAYS is the controller of personal information collected through this website. Contact us at hello@vavastays.com.
2. Information we collect
We may collect your name, email address, telephone number, property address or postcode, property details, enquiry details, communication preferences, and any information you choose to include in a message. We may also collect limited technical information such as browser type, device type, IP address and pages visited.
3. How we use your information
We use your information to respond to enquiries, prepare rental estimates, discuss and deliver our services, keep records, improve our website, prevent misuse, comply with legal obligations and, where you have agreed, contact you by telephone. We only use personal information where we have a lawful basis, including consent, legitimate interests, contract or legal obligation.
4. Sharing and third parties
We do not sell personal information. We may share information with carefully selected service providers that support website hosting, email, analytics, property operations or professional advice. They may only process information for agreed purposes and must protect it. We may also disclose information where required by law.
5. International transfers
If a service provider processes information outside the UK, we will use an approved safeguard, such as UK adequacy regulations or the UK International Data Transfer Agreement, where required.
6. Retention and security
We retain enquiry information only for as long as reasonably necessary for the purpose collected, including legal, accounting and operational requirements. We use appropriate organisational and technical measures to protect information, although no internet transmission can be guaranteed completely secure.
7. Cookies
Our website may use essential cookies needed for operation and limited analytics cookies to understand use of the site. Where non-essential cookies are introduced, we will request consent where required. You can also control cookies through your browser settings.
8. Your UK GDPR rights
Depending on the circumstances, you may ask to access, correct, erase or restrict your personal information; object to processing; request portability; or withdraw consent. You may also complain to the Information Commissioner’s Office at ico.org.uk. Contact hello@vavastays.com to exercise your rights.
9. Links and children
Our site may link to third-party websites with their own privacy notices. Our services and website are not directed at children, and we do not knowingly collect children’s personal information.
10. Changes to this policy
We may update this policy to reflect changes in our practices or the law. The latest version will appear on this page. Last updated: 21 September 2026.
Questions? Email hello@vavastays.com.